Employee Training and Development

Knowledge and skills development is vital to the health of your company. We live in an information age today, and businesses are routinely valued not just on their physical but on their intellectual capital. Employee training and development is one of the main methods of maintaining and improving intellectual capital, so the quality of an organisation’s training affects its value.

There are various methods your business can adopt in the employee training and development, depending on your individual needs. They include training courses, on-the-job training, one-to-one coaching sessions, tailored workshops, staff manuals and hand-outs to name but a few. We can tailor all employee training and development to fit your specific business requirements, ensuring that your employees get exactly what they need and your business benefits as a result.

Contact our Specialists if you are interested in any of our Employee Training and Development Courses.

Training and Development Courses

The Performance Related Employee Training and Development Course includes:


(1). Customer Service – learn the capabilities required to have an understanding of the needs of customers by finding out what will make a difference to them. Working with customers in a way that is appropriate to them and/or their business and striving to meet their expectations


(2). Personal Effectiveness (full day) – to clarify and encourage a positive attitude by
presenting a positive image in the workplace and exploring effective interaction with others.  Present & market yourself confidently.  Gain an insight into Assertiveness, Motivation & Influence


(3). Appraisal & Review Techniques – to fully understand the need for reviews and to learn how to adequately prepare for a review.  Learn and practice how to conduct an effective review and gain an appreciation into the importance of proper follow up on a regular basis


(4). Creating Improvements – learn the capabilities required to generate and put into place creative ideas or smarter ways of working to improve what we do and how we do it on a day-to-day basis. Identify a range of solutions to problems that encourage us to think about how to achieve better results and exploit opportunities


(5). Recruitment Techniques – understand why vacancies arise through root cause analysis and take remedial action.  Apply relevant recruitment processes to their individual situations and develop questioning techniques to support the structured interview.  Use listening skills to gather information & note-take effectively.  Make recruitment decisions that meet capability requirements


(6). Results Orientation – learn the capabilities required to effectively make a contribution to the business and how your individual performance affects business success as well as how that performance will be measured. Recognise success to motivate colleagues and teams to achieve required performance


(7). Business Planning (1 or 2 day option) – describe how to create a business plan.
Use a variety of planning tools effectively and produce a set of objectives for improving your business.  Write a business plan and communicate that plan effectively to all stakeholders


(8). Planning & Organising – defines time management and explains its importance in planning and processing efficiently.  Use simple tools to prioritise work of yourself, and where appropriate, others.  Review your current use of time and identify ineffectual habits and patterns whilst identifying the important or urgency of tasks and prioritise accordingly.  Schedule tasks to avoid duplication of effort and maximise efficiency.  Manage interruptions and other unscheduled events effectively.


(9). Training Skills – describe a systematic approach to managing training activities and demonstrate understanding in how and why people learn.  Design a training course using a top down structure, plan and prepare for a course and confidently deliver training sessions.  Develop techniques for handling difficult training situations and trainees.  Understand and implement evaluation for all training events.


Contact our Specialists if you are interested in this Employee Training and Development Course.

The People Management Employee Training and Development Course includes:


(1). Developing Self & Others – learn a variety of behavioural and practical techniques to enable confident development of individuals.  Includes:

  •  SWOT analysis
  • Training cycle
  • Review techniques
  • Motivation
  • Feedback/Recognition
  • Coaching skills
  • Leadership


(2). Managing Conflict – describe the ‘conflict management’ model and be able to apply the concept in a practical way in the workplace.  Deal with ‘personality clashes’ by understanding the impact of emotions on behavior.  Identify the ‘emotional triggers’ that can cause conflict in interpersonal situations.  Describe how to empower others to manage differences and solve problems together.  Identify the practicalities of managing difficult people and their behaviour and be able to provide solutions by joint problem solving


(3). Communication – learn the capabilities required to communicate openly and effectively in a timely and positive manner, listen to responses received and then adjust your style and message as appropriate to ensure mutual understanding


(4). Teamworking – learn the capabilities required to work in a positive and supportive way with colleagues, ensuring that resources and knowledge are shared to maximise the benefit to the business


(5). Facilitation Skills (1 or 2-day option) – to increase understanding of what facilitation is and to develop facilitation skills relating to:

  • How to reflect questions back
  • How to interpret signals from the group
  • When to intervene
  • How to deal with difficult situations
  • Understanding which tools and techniques to use & when
  • Dealing with different size groups
  • Evaluating Performance


(6). Negotiation Skills – Conduct effective preparation for effective negotiations and build constructive relationships in negotiation.  Use questioning skills and explore feelings, ideas and concerns openly and constructively, whilst demonstrating effective listening skills.  Check understanding and avoid ‘crossed wires’.  Describe the dangers of making assumptions.  Sell ideas and suggestions by linking them to the needs of the other party.  Get around ‘blockers’


(7). Managing Meetings – develop delegate capability in planning, doing & reviewing.
To understand the roles and responsibilities of managing meetings and to explore how to handle people and situations that may occur


(8). Management/Leadership Skills (1 or 2-day option) – differentiate between a Management and Leadership role, and the skills, knowledge and attitude required for each.  Describe the 3 main leadership styles.  Display key communication skills to effectively support role.  Identify different types of behaviour and adapt own behaviour to encourage an effective outcome.  Effectively coach team members by identifying how they prefer to learn, and adjusting how you coach them accordingly.
Set SMART objectives.  Give and receive feedback constructively and effectively.
Motivate staff using intrinsic and extrinsic methods.  Describe what the Performance Management Cycle looks like.  Display skills, knowledge and attitude to compliment Performance Management Cycle


(9). Supervisory Skills

  • Personal Effectiveness
  • Customer Service
  • Planning & Prioritising
  • Managing People
  • Problem Solving


(10). Coaching Skills – Learn what coaching is and how it can help you become a more effective manager.  Understand the benefits of using coaching as a style of leadership and management.  Explore the knowledge and skills needed to be an effective coach.  Learn how to develop, motivate and empower individuals to be more effective in their role.  Identify how the different ways in which individuals learn and understand how to apply the coaching approach which best meets their particular needs.  Learn the importance of goal setting to enable individuals and teams to achieve results.  Practise coaching skills and behaviours in the safe environment of the workshop.  Create action plans to improve your own coaching skills.


(11). Managing Change – Defines change & its impact.  Describe the role of the change agent.  Teach the skills of planning a change intervention, using appropriate tools & techniques and developing a culture that is positive about change.  Review why change programmes succeed or fail


(12). Influencing & Impact – Describe how to be far more subtle & sophisticated when influencing others.  Identify the ways in which ability to communicate and influence through personal style can be improved.  Apply the skills and knowledge to wide range of typical workplace situations.  Demonstrate how to use direct and indirect influencing strategies and tactics.  Demonstrate adaptability to audience style.  Demonstrate a real life, pragmatic approach to conflict resolution


(13). Assertiveness – Identify types of behaviour that affect current work relationships and explore areas for improvement.  Develop a positive and straightforward style rather than be aggressive or passive.  Deal with unjustified criticism.  Make and refuse requests in a constructive, non-aggressive manner.  Explore practical ways to apply an assertive style back in the work place that reflects own individual style.  Produce an effective and practical action plan for use in the work place


(14). Managing & Motivating High Performers – Describe the features of high performing teams and individuals and state how to influence the impact of climate on performance. Demonstrate how to apply motivation techniques when managing teams and individuals. Describe how to provide role clarity to an individual and how to review performance through creation of an action plan to develop coaching and leadership skills using their preferred management style.


Contact our Specialists if you are interested in this Employee Training and Development Course.

The Process & Procedures Employee Training and Development Course includes:


(1). Human Resources – examines what the area of Human Resources encompasses in terms of:

Employment Legislation

    • Contracts of employment
    • Equal Opportunities
    • Grievance & Disciplinary Procedure

Recruitment & Retention

    • Understanding the vacancy
    • Interview process
    • Induction process

Performance Management

    • Dealing with performance issues
    • Absence Management
    • Praise & recognition

Training & Development

  • Appraisal techniques
  • Talent Management
  • Succession planning


(2). Absence Management – in depth analysis of:

o    Understanding absence
o    Types of absence
o    Causes of absence
o    Managing absence


(3). Grievance & Disciplinary – ascertains why there is the need for a Grievance & Disciplinary Procedure and examines in detail:

o    Related policies
o    The disciplinary process and case study
- Initial Investigation
- Suspension
- Investigation
- Disciplinary Meeting
- Appeal
o    The grievance process and examples
- Informal Complaint
- Informal resolution
- Formal grievances
- Grievance meeting
- Investigations
- Appeal stages
- Tribunal examples and costs
o    Key issues from tribunals / grievances
o    The importance of HR polices & procedure


(4). Equal Opportunities – covers all aspects of Equal Opportunities & related policies including:

o    Equal Opportunities Legislation
o    Asylum & Immigration Act
o    Harassment and Bullying
o    Dignity at work
o    Recruitment & Selection
o    Discipline & Grievance
o    Pregnancy, Maternity (including risk assessment) & Family Friendly Policies*
o    Religious belief
o    Sexual Orientation
o    TUPE
o    Disability
o    Age discrimination & retirement
o    Redundancy


(5). Induction Techniques (half day) – definition of induction, why it is important & its benefits.  Practical tools for designing a comprehensive induction programme including:

o    Objective of the Induction Trainer Role
o    Responsibilities of Induction Trainer
o    Induction Trainer Measures
o    Pre-Induction, Induction Planner & Checklist
o    Induction Evaluation Questionnaire
o    Induction Trainers Guide


(6). Labour Turnover Workshop – covering all aspects of staff turnover and retention strategy including:

o    Statistics/Costs
o    Effects of high Staff Turnover
o    Causes of Staff Turnover
o    Improvements & Action Planning


(7). Conducting Assessment Centres (half day) – inviting candidates to interview and the logistics of setting up an Assessment Centre. The selection activities available & which ones to use to elicit the right information for the job role.  Note taking & Scoring.  Making the correct recruitment decision


(8). Design & Use of Competency Frameworks (half day) -
Examines what competencies are & what are they designed to do.  Discuss the advantages & disadvantages of using competencies.  Look at the different types of competencies and their application to Appraisal and Recruitment processes


(9). Presentation Skills – Prepare and deliver professional presentations using the ‘story telling’ technique.  Construct SMART objectives.  Identify techniques to control pre-presentation nerves.  Develop techniques to understand and manage your audience.  Select the appropriate communication style for the presentation.  Create action plans to deliver professional presentations.


Contact our Specialists if you are interested in this Employee Training and Development Course.

Other Services

Policies & Procedures

Our Specialists are able to draft, review and/or amend any of your business policies and procedures.

Contracts of Employment

Our Specialists are able to draft, regularly review and/or amend client contracts of employment to ensure legal compliance.

Employment Tribunal

Our Creideasach Specialists have experience in dealing with every aspect of an Employment Tribunal case.

Advice & Consultancy

Our Creideasach Specialists are always on hand to offer advice regarding employment law/HR issues.

Trustworthy and Credible

What Our Client's Say

Our Creideasach Specialist implemented all of our contracts of employment and policies and procedures to ensure legal compliance and is always on hand to deal with any day to day HR issue.
Managing Director
Property Maintenance Company, Bathgate
We would recommend the Creideasach Unit Purchase Scheme, it has proven unique in enabling us to decide how we utilise our Specialist’s time.
Transport Company, West Lothian
Call Us

Email us

An image of books in a library | Employee training and development Scotland
Image of court building | Employee training and development Scotland
An image of books and ladder in a library | Employee training and development Scotland